At Shaad Online, safeguarding the privacy and security of our users' personal information is paramount. Our detailed Data Security and Privacy Policy outlines our rigorous practices concerning the collection, use, disclosure, and protection of data on our platform. We uphold strict compliance with global data security standards and the laws of the United Arab Emirates (UAE) to ensure the confidentiality and security of our users' personal information.
We collect personal information from users during various interactions with our platform, including account registration, transaction processing, and customer support interactions. The types of personal information collected may include:
Name
Email address
Phone number
Payment details (credit/debit card information)
Identification documents (for verification purposes)
Additionally, we may gather non-personal information such as device information (IP address, browser type, operating system) and usage data (pages visited, time spent on the platform) to enhance user experience and improve our services.
The information collected is utilized for the following purposes:
Providing and enhancing our services: We utilize personal information to deliver and improve our services, including processing transactions, managing user accounts, and optimizing platform functionality.
Processing transactions: Personal information, such as payment details, is used to securely and efficiently process transactions.
Personalizing user experience: Information may be employed to tailor user experience, provide personalized recommendations, and customize content based on user preferences.
Communicating with users: We use contact information to communicate with users regarding their accounts, transactions, service updates, promotional offers, and important notifications.
Analyzing usage trends: Aggregated and anonymized data is analyzed to gain insights into user behavior, trends, and preferences, enabling us to enhance our platform and services.
We do not engage in the sale, trade, or rental of users' personal information to third parties for marketing purposes. However, we may share information with trusted service providers and business partners who assist us in platform operations, business activities, or user servicing. Additionally, personal information may be disclosed in compliance with legal obligations, court orders, government requests, or to protect our rights, property, or safety.
Shaad Online implements robust security measures to safeguard users' personal information, including:
Encryption: Sensitive data transmitted between users' devices and our servers is encrypted using secure socket layer technology (SSL) to prevent unauthorized interception.
Firewalls: We deploy firewalls to monitor and control incoming and outgoing network traffic, allowing only authorized connections.
Secure Data Storage: Users' personal information is stored on secure servers with restricted access, protected by physical and electronic security measures.
Regular Security Audit: We conduct frequent security audits and assessments to identify and address potential vulnerabilities, ensuring compliance with industry standards.
We retain users' personal information only for necessary durations as outlined in this policy or required by law. Once data is no longer needed for its intended purpose, it is securely deleted or anonymized to prevent unauthorized access or use.
Users have the right to access, update, or delete their personal information at any time. They may also have the right to restrict or object to certain processing activities, as permitted by applicable law. Users can exercise these rights by contacting us through the provided contact information.
In accordance with our commitment to transparency and user empowerment, we recognize that you may have certain rights in relation to the information we hold about you. These rights include:
Right to Request Information: You have the right to request details of the information we have about you. This includes information regarding the types of data we collect, the purposes for which it is used, and any third parties with whom it is shared.
Right to Withdraw Consent: If we are relying on your consent to use your information (for example, for marketing purposes), you have the right to withdraw that consent at any time. Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.
Right to Update Information: You have the right to ask that we update your information if it is inaccurate or incomplete. We strive to ensure that the information we hold about you is accurate and up-to-date, and we encourage you to notify us of any changes or inaccuracies.
Right to Restrict Processin: You have the right to request that we restrict the processing of your information in certain circumstances. This means that we will temporarily suspend the processing of your data while we investigate your request. However, there may be circumstances where we are legally entitled or required to refuse that request, in which case we will provide you with an explanation.
Contact Us: Email: customer.care@shaadonline.com
We value your trust and are committed to upholding your rights and protecting your privacy every step of the way.
Shaad Online operates in full compliance with UAE laws and regulations regarding data protection and privacy.
We reserve the right to update or revise this Data Security and Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any amendments to the policy will be communicated to users via email or through prominent notifications on our platform.
For inquiries regarding this policy or the handling of personal information, users can contact us at:
Email: customer.care@shaadonline.com
By using Shaad Online, users consent to the terms outlined in this Data Security and Privacy Policy.
Last updated: March 18.2024